Return/Refund Policy
Cancellation Policy
Gelsey Grind does not accept cancellations, refunds, or returns unless under manufacturer’s warranty. Once ordered, products are considered sold and final. Due to penalties and costs with our fulfillment center, ERP, fulfillment, and credit card charges, we do not accept refunds, cancellations, or change of mind orders. Customers agree to these terms at the cart and checkout page.
For any inquiries, please contact us at support@gelseygrind.com.
Warranty Policy
For 12 months after the original date of consumer purchase, Gelsey Grind warrants its products against any defects caused by defective material or workmanship.
This warranty covers only the original purchaser when the product is purchased from an authorized reseller and is fitted with factory-standard parts. Warranties are not transferable to second-hand purchasers.
For any claim made against the warranty, the product will need to be shipped back to our service center at the customer’s expense. If there is an issue with the product that falls under warranty after appraisal, we will replace the product and reimburse the shipment cost.
For warranty claims regarding any damage during shipping, customers must contact us within 48 hours of the delivery date.
If, after our service center’s appraisal and inspection of the product, there is no warranty issue, a service fee will be charged to the customer for repair and shipment of the product back to the customer’s address.
To make a warranty claim, you will need the original sales receipt as proof of purchase. This warranty does not cover damage to the product caused by:
- An accident, misuse, neglect, or ‘act of God’.
- Using the incorrect form of current or voltage, or a non-approved power adaptor.
- Improper maintenance or unauthorized repairs (failure to clean the product and cleaning/servicing according to the manufacturer’s instructions).
- Any damage to the product unless faulty from new.
- Failure to adhere to all safety measures/precautions or operating instructions outlined in this document’s safety measures and operating instructions included with each product.
Gelsey Grind will not be responsible for any material damage or personal injury resulting from failure to adhere to the Gelsey Grind Safety Measures and/or Operating Instructions detailed in our product user manuals.
Please direct all warranty claims and inquiries to: support@gelseygrind.com.
We do not accept returns of products that fall outside of our warranty return and refund policy as stated above.
Chargebacks
By purchasing on our website, you agree not to launch any chargeback cases. Cases must be brought to our attention, and our team will provide a reasonable solution. The customer is liable and agrees to reimburse any chargeback fees and shipping (import and return shipping fees) if they rescind the contract above. The credit card company and bank will be furnished with this policy agreed upon by the customer.
Shipping Charges
Any product incorrectly ordered will be the customer’s responsibility to accept further charges to change and/or return the product and/or order replacement parts.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from us, as well as return import charges, if any.
Damaged Items
If you receive a damaged product, please notify us immediately for assistance at support@gelseygrind.com.
Sale Items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: https://cofki.com/pages/contact-us.
