Shipping policy
Shipping Policy
At Gelsey Grind, we strive to provide our customers with a seamless and efficient shipping experience. Please review the following details regarding our shipping policies.
Order Processing
- Processing Time: All orders are processed within [1-2] business days. Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will contain details of your purchase and an estimated shipping time.
Shipping Methods and Delivery Times
- Standard Shipping: [5-7] business days
- Express Shipping: [2-3] business days
- Overnight Shipping: [1] business day (available in select locations)
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control, such as customs delays.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order, shipping method, and delivery destination. We may offer free shipping promotions from time to time; please check our website or subscribe to our newsletter for updates.
International Shipping
We currently ship to select international destinations. Please be aware that international shipping times may vary and that you may be responsible for additional customs duties and taxes imposed by your destination country. These charges are not included in our shipping fees and must be paid by the recipient.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to check the status of your shipment on the carrier’s website.
Shipping Restrictions
We do not ship to P.O. boxes or military addresses (APO/FPO). Orders addressed to these locations will be canceled.
Lost or Damaged Packages
Gelsey Grind is not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the shipping carrier directly to file a claim. Ensure that you keep all packaging materials and damaged goods for inspection.
Changes to Orders
If you need to make changes to your shipping address or cancel your order, please contact us as soon as possible at [Your Contact Information]. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee changes or cancellations.
